Bad to good

My experience went from excellent, to poor, to excellent! When the sales person came to advise, it was excellent, from the advice to the quote. All done in one day, then things fell apart, I could not get the full true story out of anyone, there was ducking and diving, orders muddled up and just no shows with poor excuses. I eventually found out who the owner was and called Jim. Thereafter it went very well, he came to my house to apologize, he never tried to cover up, he was completely open and was willing to listen. After that, things went semi smoothly, he advised by when the unit would be arriving in the country and by when I could expect fitment. On the due day, the team arrived, but sadly internal communication again had been a problem and they were advised to just drop the unit and install another day, that was not what the admin team had told me, so we got back on the phone to Jim and once again he quickly resolved it. The team came that day and had it installed, tested and advised us on how to use, before leaving here very late. the team was excellent and friendly. Given the end result I would love to give them 5 stars, but the lead up to the actual fitment, dropped the team badly. Jim is aware of this and is fixing it.