Poor/No Customer Care

On the 12th of October 2024 I bought 5l Fired Earth Ultra Pave Red at Builder's Express N1 city. The paint was intended for my stoep area. I app**** the first coat on the 25th and the second coat on the 26th of October 2024. The following day the paint started to peel off. On the 30th of October I took the remainder of the paint in to the store. The manager of the store was kind enough to document everything on a return slip as the paint counter was closed already and assured me that the Fired Earth rep will be in contact with me. Sadly, no one contacted me, hence I went in on the 1st of November. I met the Fired Earth rep who assured me that the call was logged and for the latest by the following Tuesday someone will be in contact with me. I went again the following Wednesday and I am just given empty promises. To this day' no one from Fired Earth has contacted me. This is very unprofessional and there is total lack of customer support or care. Over the years I have used a lot of Fired Earth's products but I am really disappointed in how you treat your customers. And it is not so much about product failure but it just bad customer service.