JG
Jacqueline G
1 reviews | Active since Aug 2022
22 Dec 2023, 12:55
Fired Earth paint a huge disappointment
What an extremely disappointing experience with Fired Earth paint. We were so looking forward to our beautiful new walls, and it seemed like a lovely product. The quality of the coverage is terrible, leaving awful marks and streaks, even after 3 coats and it's not washable at all, its simply washes off leaving the layer on the original wall shining through, and if any one touches the wall, their fingerprints are forever imprinted on the surface!! What an absolute waste of time and energy and now we have to find a way to remove all this paint and start over with a more reliable brand. Totally disgusted.
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Replies (3)
Fired Earth Paint's replyOfficial
02 Jan 2024, 12:06Good Day Jacqueline,
We are sorry to hear about your experience.
We would love to better your experience, please let us know what paint you used.
Regarding washability please also let us know how long after you painted did you wash the paint?
Kind Regards
Fired Earth Team
We are sorry to hear about your experience.
We would love to better your experience, please let us know what paint you used.
Regarding washability please also let us know how long after you painted did you wash the paint?
Kind Regards
Fired Earth Team
Fired Earth Paint's reply02 Jan 2024, 12:06
Official
Good Day Jacqueline,
We are sorry to hear about your experience.
We would love to better your experience, please let us know what paint you used.
Regarding washability please also let us know how long after you painted did you wash the paint?
Kind Regards
Fired Earth Team
We are sorry to hear about your experience.
We would love to better your experience, please let us know what paint you used.
Regarding washability please also let us know how long after you painted did you wash the paint?
Kind Regards
Fired Earth Team
JG
Jacqueline G's updateReviewer Update
02 Jan 2024, 14:23Good day, we must have painted our wall at least 6 months ago, from the paint we purchased at Builders Warehouse in Centurion, I started noticing dirty, oil marks on the wall, realised that when I tried to remove these, that the paint simply washed off too. This last week, I started cleaning the wall again, but all the paint simply washes away, 6 months down the line. I see there is no way to contact you via your website other than an online form. Please can you send me an email address so that I can send the details of the paint I purchased. Thank you
JG
Jacqueline G's update02 Jan 2024, 14:23
Reviewer Update
Good day, we must have painted our wall at least 6 months ago, from the paint we purchased at Builders Warehouse in Centurion, I started noticing dirty, oil marks on the wall, realised that when I tried to remove these, that the paint simply washed off too. This last week, I started cleaning the wall again, but all the paint simply washes away, 6 months down the line. I see there is no way to contact you via your website other than an online form. Please can you send me an email address so that I can send the details of the paint I purchased. Thank you
Fired Earth Paint's replyOfficial
04 Jan 2024, 16:43Good day Jacqueline
Thank you for that information, please see below links for comunicatio:
You can log a complaint on - Customer Complaints (office.com), this will also get our lab involved.
Or for a general email - General Enquiries — Fired Earth (fired-earth.co.za), will go directly to our Key Account Manager that will assist you and escalate it to the correct department.
Kind Regards
Thank you for that information, please see below links for comunicatio:
You can log a complaint on - Customer Complaints (office.com), this will also get our lab involved.
Or for a general email - General Enquiries — Fired Earth (fired-earth.co.za), will go directly to our Key Account Manager that will assist you and escalate it to the correct department.
Kind Regards
Fired Earth Paint's reply04 Jan 2024, 16:43
Official
Good day Jacqueline
Thank you for that information, please see below links for comunicatio:
You can log a complaint on - Customer Complaints (office.com), this will also get our lab involved.
Or for a general email - General Enquiries — Fired Earth (fired-earth.co.za), will go directly to our Key Account Manager that will assist you and escalate it to the correct department.
Kind Regards
Thank you for that information, please see below links for comunicatio:
You can log a complaint on - Customer Complaints (office.com), this will also get our lab involved.
Or for a general email - General Enquiries — Fired Earth (fired-earth.co.za), will go directly to our Key Account Manager that will assist you and escalate it to the correct department.
Kind Regards