Bad Service and my refund for double bill payment

I want my money, I went to the restaurant on Saturday with my sisters and the customer service was bad, eg. One would order a drink, and it would never arrive or arrive cold as ice whilst you have ordered coffee, disappointing. And then when i was paying the card machine kept on saying declined whilst i had funds then i resulted using a different card and when i checked the other account, funds had gone off as well. Meaning i have now paid R4312 twice, the manager or GM said i should wait a little it will bounce back and nothing happened.

I added up filling a form for a refund and left with a promise that i will get my money back on Sunday, 24 May 2026. I waited the full day, and nothing came then on Monday, 25 May i called in the restaurant three times and the GM kept on promising me i will get it.

Today is the 26 May and I'm told i will get my refund in two weeks!!!!!!!! Never i want my money today, i have bills to pay and can't afford to wait that long, as we speak my car is due for service and i need those funds. I WANT my MONEY today!