Empty promises and unprofessional conduct

I wanted to buy a fireman related gift for a friend of mine and founf the Fire Fighter store online. Found an item I liked/ I called the customer service # and left a message. then went to "contact" on their website and found another number. I wanted to know about delivery because it was 21Nov and I needed the item to be delivered by 2 Dec. I spoke with a salesman and he assured me it would be delivered well before. I bought the item, paid postage and waited a few days before I contacted them to ask for a tracking number. Nop response at first and then an sms assuring me that they would deliver it in time. By Friday morning NO subsequent e-mails were answered and no sms's. I called and spoke with a different person who said he would call right back. Nobody called back. Later the first salesman called and said he had "personal problems" and the item would be air freighted out to Gautenf from the Cape and be delivered at my house by the next day at !3:00. . I called several times after 13:00 rolled around and no item delivered, no courtesy phone call. I called at 14:00 and 15:00 again - only got the machine. E-mailed - no answer. It is now 22:00 and I do not have the item I paid for or any form of communication from Fire Fighter Store. be warned, very unprofessional