Unhappy, angry customer

Good evening

I have a massive problem with Finwell debt management. I signed a contract with them about three months ago. They have debited my bank account for these months. When I signed I was under debt review, They called me out of blue advising that they could pay up my outstanding account that is in arrears, clear my name and boost my credit score. I had a problem as I received a call from the company I owed money's attorney to pay the outstanding balance which was reduced and sent me a settlement letter. I then queried with Finwell if I could cancel my contract or advise what I should do in this case. Because I have signed a contract I did not want to just cancel the debit order in order with Finwell to pay the company I owe the full outstanding balance nd I did not have the money to pay both. I have called and emailed numerous times but to no avail. When I eventually get through to consultant after the long waiting period which takes alot of airtime, they put me though to the person dealing with my case (Llewelynn Smith). He either does not answer or someone will take a message to call me back but he never does. When I sent emails he does not respond. I have been trying almost 2 months to get a hold of him. I am appauled by this service, the reason I signed with them is because I need to get my name cleared and they promised to assist with this but they are putting added strain onmy finances.The service is pathetic, They do not send me statements, whe i phone the call centre agent takes my details and an email comes through showing proof incoming payment. However, the proof they send me is for the amount of +R200 but they deduct R2000 every month. Where is my money going? When will my account be paid so that my name can be cleared? At least under debt review I received my monthly statements and my accounts were being paid and the balance came down.I am really disgusted and disappointed with their service. All I want is to be financially free but this is making life so much harder. I would not recommend anyone to join Finwell.