Not distributing funds according to Agreement

I am so disappointed in this company!! My monthly payment which was deducted from my account on 18/12/24 has still not been distributed to my Creditors!! No communication was given about the delay until I received a default notice from Standard Bank and I enquired… I have asked THREE times for POP of my accounts and all of my emails were ignored. When I sent the Default Notice through and asking why I’m being ignored this is the response I got -

Good day Ms Smal,

I am not ignoring you, I am just not getting back to all my clients on time.

Unfortunately yes we are still experiencing a problem with the payments that are pending.

Kind regards, Nthabiseng Mabulane

Portfolio Manager Client Relations

NOT ONCE was I informed that there was a delay with processing payments AGAIN!!??

I find this truly unacceptable and Finwell is causing me more problems than I was in before the started “helping” me!!!

I am seriously at my wits end!!!