Finwel don't care about customers, they cannot solve problems, instead they will leave you with pain & more stress

My name is choene Margaret, Finwel call me we do have an agreement with them to help. I did told them I have the debit order that went through my account, then they told me that they call me to go and open another acc they never came back to me on the 16 last month I did call and ask what is going to happen this month no one respond to me, on the 25 all my debit order went though and they also debit then I left with nothing on my acc, I never pay rent, school transport & all my policies never paid, my account is on errears for 1500,,i call them no one is willing to help, they take me there & there, they promise that they will reverse my money, no message from them to tell me how far are they with my query. Every time I must call, stranded I don't know how I'm going to do this month because I cannot reverse my money or stop them to debit even the bank they cannot help me, today I did send them WhatsApp they call me and ask if I did sent statement, statement was send to them long time they say they will came back to me but they did not. Stressed don't know what to do, last month my kids struggled, please advise what needs to be done,