ZERO service and ACCOUNTABILITY

I am extremely disappointed in the pathetic service i have received. It was made clear that the phone needs to arrive in Cape Town early next week as rory is leaving the country. Last week he was contacted to make payment of the excess. Even though the reference number was ommitted Rory then called on Wednesday 22nd Sep the lady then found the payment and was meant to attach it to the claim.

On Tuesday this week we were contacted and advised that they were only assessing the phone then. What transpired between last week and this week. Nothing has happened with the phone since. Tomorrow would have been 7 working days since speaking to the employees at finrite which means we should be receiving the phone. Only to be advised that nothing has been done yet.

Yesterday 29th we spoke to Lelo who promised to call back today after seeing what she could do but no suprise no call received.

FINRITE had no problem taking the monthly premium for the insurance. They also had no problem taking the excess last week already but now they are stalling and telling different stories when it comes to honoring their commitment to me.

EXTREMELY UNHAPPY CLIENT>