Zero Communication After I Submitted a Claim.

I lost the phone, made a claim on 1st last Friday and I have not receive any further communication on when the claim will be approved and how long the process will take to get the phone after I lost the iPhone 7. I emailed all the documents and nothing is done to this date.

I would like to know whether should I wait months just to receive a phone and remember guys we do not give any problems when we pay every single months but when it comes to customer service you are disappointing.

I do not want to go back and forth for a claim on the insurance I pay for every single month.