Worst Service provider ever

I got a mobile cellphone contract with Telkom last year in November 2019. Swiftly when my account was approved, the representative offered me cellphone insurance with Telkom, of which i agreed. Unfortunately a week ago, on the 9th of February 2020, i got ****** and called Telkom for assistance with blacklisting my phone. After 48hours of waiting with no response, i called in again and finally got help. My device was now said to be blocked. I therefore proceeded with opening a police case for the ****** device and took all the necessary documents to the Telkom Store in Rosebank Mall. As soon as i spoke to a consultant in the store, I suddenly was informed that Telkom is only but a third party in this transaction and therefore i need to make my claim myself. Surprising as that was, I was disappointed to learn that my supposed Telkom Mobile Insurance is actually just a third party to Finrite Administrators.

Okay so the claim was submitted via emails on the 11th and follow up emails on the 12th. Calling this company has proven to be a colossal fail as no one ever answers the lines and sometimes the line get dropped.

Now i'm not even sure if my claim has been processed or not, but i believe the only way to deal with this **** of an insurance provider is to get legal action against them and get the Ombudsman and ICASA involved as well.