Worst service of mh life!!!

So i called up sayin. My cell has been damaged and Benny then advises me to pay an excess fee of R150. I paid in the mone, sent the proof of pay mentand my ID as requested. He told me they will collect my cell with i. 2-3 days which did not happen. After a wholeweek has passed i then call the call centre and spoke to Goodman Vilakazi. The very next day Ram collected the phone. Soagain i waited a whole week for a call to know whether or not my handset can be fixed or if it needs to be replaced. So i call again! I hold on for over 30 minutes before someone answers. Then its the Rhema lady. She then tells me they didnt call me because they can only call a certain amount of people a day. ****!!!! Then she goes on telling me im only covered for R3000 but a few months back i was covered for R3500. She said the matter will be taken up with her superiors. So now again im waiting on feedback for a week. All i want is my cellphone. Honestly i have never experienced such bad service in my life! These people should close down or get proper customer service training!!!!