Worst service from Finrite!!!

I lost my iPhone 7 weeks ago. First it took Telkom a whole 26 hours before they could send me the reference number needed at the Police Station. I then logged in my insurance claim a few days later. Everytime I call the Finrite Call Centre I'm told they are waiting for Telkom to send them a "usage report". it has been 6 weeks now. In the meantime I am still being debited for the cellphone insurance. Terrible service I'm getting from Finrite, worst!!!!