Worst service from an insurance company ever!!

Hi,I have cellphone insurance cover at Finrite (through Autopage). I haven been trying to claim since the end of Jan for a lost phone. Instead of contacting me and informing me exactly which documents are needed and need to phone constantly and get bits and pieces of what is still needed. At last I have all of the details. I have phoned almost 10 times - only to be put on hold and then cut off. Nobody calls me back. I have also emailed the last info needed (IMEI number and case number) last week already to the correct email address from my personal and work email address. Every time I call I am being told that the email was not received. There was no comeback so in my opinion the email was received. I had to call again 3 times today as the call keeps on being dropped. I have called for the 3rd time (and probably the 12th time in total) as I want to give the info over the phone and have now been put on hold AGAIN (especially after I asked not to be put on hold) it has now been 16 minutes that I am on hold. This is unacceptable. I want my replacement phone and I want all of the money paid to you since the start of this contract reimbursed as penalty for time and money lo