Worst Service Experienced

<p>Started my cell phone claim in Sept '15. In Dec '15 after following up numerous times I was informed my claim form was misplaced. I completed a new form, 3 months later I was informed that Finrite Insurance Administrators are awaiting the IMEI number from Cell C Kolonnade and Cell C Kolonnade informed me that they are awaiting the same number from the insurance. I was sent from pillar to post. Numerous follow up calls and visits made by myself and no follow up calls from either store. I was now informed after a few more follow up calls from my side that my phone is lost between the 2 stores and that I need to wait until they can establish who lost the phone in order to resolve my claim. It's now 18 months later, still no phone and I had to pay insurance for the past 18 months on a phone that I do not have! Not Cell C Kolonnade, not Finrite Insurance has the decency to update me during the 18 months - Shocking!</p>