Worst service ever - a bunch of ***** - stay away from these ********

I lost my cellphone on the 07th December 2018 which was (still is) insured with Finrite. I lodged a claim on the 8th the next day and the claim was receipted by Terry-ann the same day and I was requested access of R500.00, I made an EFT on Monday the 10th December.

Throughout the claim process I have received nothing but the worst service of my life.

Finrite claimed that was paying a premiums less than what Telkom was billing me. I had to go to Telkom to proof that I was under insured by Finrite. That only got resolved on Wednesday the 12th. For a moment I got excited think my claim will be finalised... well not with Finrite.

I was given a waybill number that kinder acknowledges that I will receive a phone very soon. I started tracking the parcel 48 hours after receipt of the waybill with Courier IT as instructed by Karabo. The waybill not tacking way over 48 hours.

I have been making numerous calls to Finrite requesting feedback during the process of my claim. I have spent more than 60 minutes on a single trying to get through to a superior of some sort, all that to no success, I won't mention the amount of call time I have spent in just one week calling Finrite to finalise my claim.

I am writing today the 14th December 2018 with NO clue what-so-ever as to where or when will I receive my replacement unit, the waybill is still not tracking yet I have always had my premiums on time for just over two years since the day go.

To everyone looking to insure their cellphones, never consider Finrite as an option unless if you do not mind utter service delivery.