worst service ever

Good Day,

I am very irate and disgusted with your service. I logged my claim on the 18/05/2020, paid the access fee on 25/06/2020 and till today I have not been assisted, I'm still without a phone I called numerous times spoke to your unprofessional consultants who even kept dropping the call after I’ve been holding for more than 30 minutes. I spoke to Bernice- senior consultant on the 1/06/2020 who promised to get back to me to date I have never received any call from them, I spoke to Nonkululeko, Lerato, Dineo on the 2/06/2020 well as Carol,Dineo dropped my call when she said she is following up on my claim , who I spoke to again on the 5/06/2020 and made made me hold for about 35min while she said she is calling her supervisor to assist then she dropped the call. today on the 08/06/2020 i spoke to Ntombi who said I must hold she is following up on my claim,after 5 min of holding she dropped my call. When I call with my cellphone my calls just get dropped even before being answered. I pay this premium every month and I do not get any joy to when I try claim for phone that I'm paying for. I even lost count of how many consultants I spoke to in this company. The consultants from this company lack customer etiquette. Is that how you treat your paying clients?? I am really appalled by your service.

I demand an answer immediately