Worst service ever

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: Franscinah M

Its almost 3 months awaiting feedback with regards to a claim i send through Finrite in July and till date nothing has been mentioned. The funny part is that they are busy deducting on my account buy yet refuse to pay. Not to worry i will get a refund as i have handed this matter to my lawyer who will be in contact with you directly since to took my claim for granted. You know nothing about Customer Service and the importance of retaining a customer. Your Call Centre is just a waste of time as they do not even know customer etiquette. I do not need an automated response , i need my money back since i cannot be assisted.

Helpful (0)

Replies (5)

Finrite Administrators (no longer in business)'s replyOfficial

02 Oct 2018, 10:22

Please be advised that we have received your complaint, and we are currently investigating the matter.

We will be providing you with feedback shortly.

Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***

Kind regards

Finrite

Finrite Administrators (no longer in business)'s reply02 Oct 2018, 10:22

Official

Franscinah M's updateReviewer Update

02 Oct 2018, 11:55

I have contacted that channel and i still did not get help so rather process a refund and i will not have to deal with this company again.

Franscinah M's update02 Oct 2018, 11:55

Reviewer Update

I have contacted that channel and i still did not get help so rather process a refund and i will not have to deal with this company again.

Finrite Administrators (no longer in business)'s replyOfficial

02 Oct 2018, 11:59

We acknowledge receipt of your complaint and we would like to assist you accordingly in investigating the matter.

Could you kindly provide us with your ID/account number in order to assist.

Finrite Administrators (no longer in business)'s reply02 Oct 2018, 11:59

Official

We acknowledge receipt of your complaint and we would like to assist you accordingly in investigating the matter.

Could you kindly provide us with your ID/account number in order to assist.

Franscinah M's updateReviewer Update

11 Oct 2018, 15:09

Am still waiting your feedback or is it difficult for this to be resolved. I want to close my account and i would like this matter to be closed,please.

Franscinah M's update11 Oct 2018, 15:09

Reviewer Update

Am still waiting your feedback or is it difficult for this to be resolved. I want to close my account and i would like this matter to be closed,please.

Finrite Administrators (no longer in business)'s replyOfficial

11 Oct 2018, 15:23

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team

Finrite Administrators (no longer in business)'s reply11 Oct 2018, 15:23

Official

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team