Worst service ever

I logged a compliant on this the Hello Peter about them not coming to collect my phone. My phone was eventually collected 13/11/2015. I then called on Monday the 23 November asking when will I get my phone back I was informed its beyond repairs I need to pay a second acess of R150.00 and fax the proof of payment. I did so today the 24th then called in the afternoon. My first called got cut off when I said hello the second call I spoke to Khanyisa who went to go look for the proof of payment and advised she has received it. but now i must send another ID copy second copy I advised i will not send a second copy as nothing has changed I am still the same person who sent the first copy she then hung the phone. I called again was waiting for 20 minutes for the phone to answered and no answer. I asked my colleague to also call and there was no answer. This is the worst service i have ever received. I am very shocked what do we pay for really this is so sad!