Worst service ever

<p>I lost my phone on the 24th October and processed all documents immediately for the insurance. Till this day i have not heard one word from them. Today the 01/11/2016 i call them and guess what, they confirm their policy and procedure is to get in touch with me after 48 hrs with some form of update. I am still waiting for that update. Why do you have a policy in place and yet you as a company dont even follow it. I would like to know where my call is. People pay this money so that if things like theft happens we are assured that we can claim but clearly not if even the insurance company themselves behave like theives. I will never use this insurance company and will tell every person i can not to go with this insurance.</p>