WORST SERVICE EVER

To whoever is going to check this, please fix the service you guys are giving people, my mother calls almost everyday asking for feedback about the phone she took in on the 23rd of July 2020 Claim Number TC036981 and she paid the access on the 4th of August 2020 but now you guys hang up phones as soon as she confirms her ID number and you give her the run arounds. I also called in Yesterday 18.08.2020 at 10:00am and i spoke to Siyabonga Mahlangu he told me they waiting for a track number he will call before end of business yesterday but he didn't. why do you guys make people take insurance with you but when the phone is damaged you treat people like you doing them favors?????? THIS IS THE WORST INSURANCE EVER