Worst service delivery from FINRITE Cellphone Insurance

I have had the worst experience this past 5 months for a claim I have put in for the repair of my cellphone and still have not received feedback or my phone back. I spoke with lindile, Deboa, Olivia, Sifo, Tefo, Nosipo, Tania, Comfort, Ntombie, Gcino, Joyce, and Susan the team leader whom I spoke with in the last 3-4 weeks. Silence. I have to phone and wait for 30 minutes and more and then again 5-10 min for feedback. All this people then dropped the phone when I asked question like where my phone is , how far from done, does it take 5 months to fix a phone. The one story after the other and all different with no clear answer. I am pass irrate and don't want to hear anymore stories. I send an email to complaints in May already with no feedback or response. This is the most *********** service I have ever experienced and dropping the phone in my ear with every call portray the service and people that work for finrite. I am not prepared to wait a day longer and need immediate response from FINRITE Management and higher levels. I request a replacement phone , my property ( repaired phone back and refund of r500 for no repair done). MY next step is The OMBUD.