worst service by finrite and Edgars

I am really furious with the service i am receiving from Edgars as well as Fin rite Insurance. I booked my device device in a P20 Lite. I received no communication in 2 weeks. When I get to the Edgars store in Lenasia trade route mall I discover they repaired my phone and theres a excess amount of R1600. I never authorised the go ahead to repair the phone at all as there was no communication. I refuse to pay for something that I did not consent to. The insurance claim form does not state anything of a repair but a replacement value. So to my understanding I suppose to be getting a new device. I tried speaking to Edgars consultants they not useful at all as well as finrite call centre. I requested for the manager or senior and my calls keep be cut. The consultants are very rude and arrogant.

I would like a replacement device or I would like to have my unrepaired device returned to me in the same condition it was