Worst of the worst cellphone insurer-FINRITE

Purchased a Dual sim card Phone with Vodacom as the service provider and FINRITE as the insurer.Lost the phone four months ago and notified FINRITE and blacklisted the phone. FINRITE tells me they cannot process the claim because I have to blacklist the other IMEI numbber. Vodacom can only blacklist one IMEI number as its the only one they can pick up on their system. FINRITE says they cannot process my claim until Vodacom confirms that they have blacklisted the 2nd IMEI number. For the past four months I have been going back and forth with Vodacom and FINRITE to get this sorted and Edgars has done their best to assist( Thank you Dimakatso from Edgards Centurion) with no success. I am caught between a rock and hard place right now .FINRITE clearly does not want to process my claim and to think this is my second cellphone insurance with them. MY HARD EARNED MONEY GONE TO WASTE.THEY ARE TAKING PEOPLE FOR A RIDE AND ******** PEOPLE.PATHETIC SERVICE.... STAY AWAY!!!!!!