worst nightmare I ever got

never use this cellphone insurance they have the worst Customer service. I have a claim that is already approved and paid access fee for. it's been 3 weeks of calling and being told to wait for someone to call me they just place an order for my P40 pro and they never call. I call almost everyday telling the same story over and over again , last week Monday they said they have place the order , today they are telling me they just place the order , funny party is that they don’t communicate via emails we have to call them everything so that we can’t really screenshot our conversation with them . when i ask them why are they not using Emails the answer we just don’t use emails . if you visit there facebook page you see the similar stories like mine . phuma uphele kwaba bantu !!!!!!! today alone i spent R100 airtime kubo qha