Worst nightmare

My phone overheated while charging and sent it to Edgars for repairs and this was end of April, the phone was sent to Finrite for repairs, I made a follow up with finrite and was advised that the phone is not physically damaged so it should go to Samsung as its still under warranty, so now I’m under the impression that the pone is by Samsung but I receive an sms Saturday that my claim has been approved, I go to Edgars but they say its declined/, I asked them where the phone is only to find out the phone is still at finrite and they are apparently waiting for a confirmation from me to send the phone back, mind you I have been incontact with them and they are the ones that told me that they are sending it back to the store so that it can be sent to Samsung, this is the worst sevice ever, I’m here without a phone and I’m not willing to wait any longer, can I please get my phone and it must be working becoz it has been 2 months now. This is nonsense, why my i suffer becoz of unprofessional people like you, how much effort did you make to get hold of me and why send me misleading sms's that my phone is approved, hay maarn this is not acceptable., i''m very angry and i need my working device or i will drag your name on twitter..