Worst Insurer Ever.

I have claimed for a lost cellphone. the claim was accepted and I have paid the Excess. now no one can tell me when I will get the phone, the call centre agent I spoke to was so rude and not helpful, no one is getting back to me, and I have waited for the 8working days. the cell c store has not received the handset as yet, and I have wasted my time and petrol to get there every day. broken promises and unreliable responses have been the norm since I have claimed. this company is quick to take my money but they have a problem when it comes to paying out as promised.