Worst insurance cover

I insured my phone will c-surance a division of Finrite as I'd purchased my cellphone from cell c. 6-7months later my screen breaks and I send it in for repairs. On contacting the call centre I'm told I'm not insured firstly, I'm then put through to their manager Khaya who says he will go through phone recordings and get back to me, after I had to find months of call records so I can provide them with dates. Needless to say they did not contact me. After about a week of calling and talking to a new call centre agent they finally add me to the insurance and am told to send my phone in. 21working days later I go to the shop to fetch the phone as per agreement to find they lost my claim forms, thankfully I had a copy and I sent them personally. 1week or so later I'm told I need to pay R950 cause I just took out insurance with them. I had to go through the call recordings saga all over again. I finally make payment of R650 and send proof to cellcteam@fin-rite. To call a few days later and I'm told no one goes through the emails customers have to call so they can look for the proof. Its been 2months and I still have to wait for another 5-10working days. Thank you cell c and Finrite