Worst insurance company service

<p>Never have I ever experienced this kind of service from a insurer before.... My device had accidentally been damaged and sent it in for a assessment to be done and for the finrite to tell me what the cost will be... Firstly nobody called me I called them and secondly they want too charge me R700. 00 excess fee for a device that is worth R2000. 00. I told them to send the device back as is to the store and not fix anything.... Despite my request they went ahead and fixed it... The device got to the store and nobody informed me it was there.... So I will be canceling my insurance and I want my phone back and my Edgar's account will be closed too.... </p>