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Ferdinand S

1 reviews | Active since Feb 2020

12 Feb 2020, 12:01

Worst insurance company I had to ever deal with

This has got to be the worst insurance company I had to ever deal with. The service from the consultants is pathetic. I logged a claim on 03 Feb 2019 via email and did not get any response till I had to call 3 days later only to be told claims are no longer logged via email and have to call in. The consultant logged the claim 06 Feb 2019 (TC030551) telling me she has to escalate my claim further because my contract sim card was not being. My Huawei P20 Lite is a dual sim card and my contract sim card was in the phone on the day my phone got ******. I was told feedback will be within 48hrs. Till today I have not received any feedback and when calling the call centre, it takes a good 20-30 minutes for them to answer only to be told that feedback is expected within 48hrs. When you query the 48hrs has passed then the consultant hangs up the call. Finrite is ****** useless and ripping us off from the monthly subscriptions we pay. HELP PLEASE

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Replies (3)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply12 Feb 2020, 15:16
Official
 
Dear Customer, 

Thank you for making us aware of your complaint.  One of our Customer Experience Agents  will make contact with you to assist with your query. 

Regards, 
Finrite Customer Experience Team 
FS
Ferdinand S's update12 Feb 2020, 16:10
Reviewer Update
It does not solve anything when you send a standard response to my complain. When exactly should i expect the call?
FS
Ferdinand S's update13 Feb 2020, 12:08
Reviewer Update
Today at 08:05 I called Finrite again for follow up on my claim as I urgently need my phone. I spoke to Priscilla who told me my query is still with the under writers. I requested for their contact number and was advised that its an internal process and she cant follow up with them. I have to wait for their feedback. I requested to speak to Supervisor/Team Leader and was told there is no Supervisor/Team Leader available and that there is only one Supervisor/Team leader in the call centre. How more worse of a service can Finrite give. I am so frustrated with this company. I was told feedback will be given within 48hrs. This was last Thursday 06/02/2020. Can someone please do their job for heaven sake. I fail to understand how can a call centre run with one Team Leader or not have any Team Leader on the floor when I want to escalate my complain to someone higher than the agent. Never in my entire life will I ever recommend Finrite to anyone. The service is total ****