Worst Insurance company ever....

Nearly two months later and still no device.... I placed a claim on the 08th of June 2020 with all the necessary documentation then had to wait 2 weeks for approval i immediately paid the access fee and sent off the necessary information. A month later still no phone after I was given a 3-5 working day period. There is no correspondence from the insurance side to indicate what exactly is happening to my claim. I have to call in every single day to find out whats happening and I get the same response its with the external supplier that can only be contacted via email depending on which consultant assists me. Who in today's day and age can survive without a cellphone and its unfair to pay for something which is not in your possession.