WORST INSURANCE COMPANY EVER

<p>I Bought a samsung phone at Markhams Louis Trichardt in December 2016. I took insurance the moment i bought the phone and the premium was around R53</p> <p> </p> <p>It is only in March 2017 i realised that the premiums were not getting deducted. i started worrying, thinking if whether i am actually covered or not. </p> <p> </p> <p>I thought it was the store that messed up, whereas in actual fact it was Finrite</p> <p> </p> <p>I called FINRITE , explained my problem and they told me that they were having an issue with their debit order system. They told me that i was covered though regardless of the debit orders not having gone though the past 3 months and that deductions will start in April 2017. </p> <p> </p> <p>I asked for confirmation in writing but the consultant declined. </p> <p> </p> <p>Upuntil now (June 2017), I realised that deductions are still not being done. </p> <p> </p> <p>Markhams called Finrite, finding out what the problem was, .</p> <p> </p> <p>They were told to ask for my banking details so that i must pay premiums for 5 months that were not deducted. </p> <p> </p> <p>How can i pay for someone else's mistake? It is not my fault that FINRITE's systems are faulty.</p> <p>First of all, i was not even notified about the debit order not going through or the systems malfunctioning. There was no proper customer service.</p> <p> </p> <p> </p> <p>FINRITE: If this does not get resolved today, i will have to report you to FAIS Ombudsman. You can get in touch with me on 0 ********** 92. </p>