worst insurance company ever

im typing this with so much anger and frustration and usimg this platform as my last resort .

I've been experiencing the worst problems with Telkom and & Finrite Mobile Cellular Insurance.the most terrible services from both of these companies and im hoping you will be able to assist me.on Wednesday the 8th of January 2020,i was in a west gate Mall taxi from work to home in Kagiso.i last had my phone when i texted my partner to tell him in in the taxi and i will call him to let him know when i have gotten of the taxi.i then placed my phone in my side zip bag as its easy access for me than searching my entire bag for it .i got off and just when i was bout to make a call i noticed my zip was open and my phone wast in my bag.eventually when i got home a made a call to to telkom and provided all information to the consultant for them to blacklist my sicard and cellphone.we did do the process,i asked the lately then what is the way forward since i have called them,she said i need to take my affidavit,go open a case and obtain a case number and take all that to telkom shop only then will i get the the necessary assistance .i went to go open the case after work and obtained an affidavit.on friday after work,only then i was told im not supposed to come to the store i was supposed to call FINRITE ADMINISTRATORS to process my claim.you hold on the line for about an 30/45 min before a consultant can answer and explain the correct things,i submitted the claim on Monday the 13th of January and till date i have not received any form of correspondence from Both Telkom and fInrite regrading my claim.everyday i call in to hear the status of my claim.when you call there is no answer.i called i on the 25th again told me that i have to send proof of invoice to show that o do pay for my insurance,when would they told me this i asked them when was i going to know this as they never communicated with me via email or phone call .according to me a claim is process within 2 to 3 days but with the bad review i read online,it seems as if i will take a 3 months and yet i pay for that insurance every month with no complications please assist me

yours Faithfully .