WORST INSURANCE COMPANY

I'm here again 6 days later writing another review because my first review didn't get any attention, I am now approaching my third week without a phone. I got a response stating someone would reach out to me on Tuesday. It has now been 48 hours and I still haven't heard anything from anyone, I only got an sms confirming my claiming saying I should submit documents, DOCUMENTS I'VE ALREADY SENT LAST WEEK MONDAY AND THEY WERE CONFIRMED RECEIVED BY THE AGENT ON THE PHONE. I'M AT MY WITS ENDS WITH THIS COMPANY!!! HOW CAN YOU INCONVENIENCE YOUR CUSTOMERS THIS MUCH??? DO YOU NOT CARE ABOUT YOUR CLIENTS!! I JUST WANT TO MY PHONE REPLACED, I WON'T BE IN SOUTH AFRICA FOR VERY LONG AND I NEED THIS RESOLVED ASAP.LIKE WHAT MUST ONE DO TO GET ASSISTANCE FROM YOU