Worst insuarnce including their staff

I have lost the phone around 12th August 2020, till to date nothing has happened. I wait up from 20 to 30minutes calling their call centre what a k*k service. I have paid all the monthly premiums and paid their excess and sent all the required documents no one has done any follow ups only I have done so. I understand their people did not loose the phone I am the one who lost it but what does it take for one to get help in this insurance company?

Their call centre agents are not professional at all, the phone gets dropped while you are talking when you are the one who called and had to hold on the line 20 - 30 minutes before the call gets answered.

I would advise who ever reads this NEVER use FINRITE as an insurance company you will regret the day you trusted them as a brand that seeks to assist on times like this.