WORST EXPERIENCE EVER WITH C SURANCE FINRITE INSURANCE ADMINISTRATORS

<p>I was ****** about a month ago, where my phone the Huawei P8 Lite was then taken from me. I've obviously gone through the mandatory process required in order to have claims processed under this insurance cover. Not only are the consultant at Finrite Insurance Administrators *********** themselves the level of service is just nonsence. It's as though their consultants are as slow as their consultants are. After a long two weeks over the phone of handing in outstanding documentation other than that stated in the contract, I still have no idea when I'll be getting my cellphone. Just over a week ago I was told by one of their consultants, Lindiwe Moloi if my memory serves me correctly, that I'd be receiving my handset within 5-8 working days. Delivery was due to be made at Tsakane Mall, a mall closest to my location. When I called them again this Monday to check on the progress of this delivery, Monday I was then told a different story that I'd have to wait another 5-7 working days since the delivery was only authorized this Monday. Why was I not told from the onset that I still had to wait for authorisation first before delivery could actually be processed. I've had the worst experiences with electronics insurance in the past but this is by far the worst. Anything associated with Hollard and Finrite Insurance Administrators is always guaranteed to be a whole life's delay. Level of service and transperency is zero to none at most. I personally work in the motor vehicle insurance industry myself, but this is by far highly unacceptable. I've even thought of taking the matter further, we'll see what the Ombudsmann has to say about this, they've wasted enough of my time as is.</p>