Worst experience at Hollard and Finwrite insurance

Hi

I have been insured with Hollard insurance for a few years. My device was ****** last year October 2020, I had reported the matter and put in a claim and paid the excess amount in November 2020.

I was given the run around as they kept on making me to wait while they source out the chosen phone I requested for.

Daily I would call and wait for hours trying to findout when will I receive the phone. Eventually I told them that I am giving them a week to get me the device as I will be returning to work and my job requires my phone. By end of February they called to confirm my delivery address. I then requested the agent to call me back in 30 minutes as I was busy at work.

4 hours passed and no call back. I them called them 7 times that day and was told the agent will call me back before 5pm.

I couldn't wait as I then had no choice but to purchase a phone. A week later the agent finally called me, no apology whatsoever.

I requested a full refund of the claim given to me in cash and they have rejected my request without any reason.

The manager at Hollard refuse to take responsibility for this yet they was completely at fault and they failed to Carry out my claim and due to this I had no option but to purchase a new phone.

I requested a cash payout and the manager Nthabiseng requested the details of the new phone which I bought and I have sent in the new contract I took out due to hollard's delays Few weeks later I called and Nthabiseng stated that hollard refused to do a cash payout, I ask her what was the reason and she said that she has no idea why.

I then requested her to send me a rejection letter from Hollard or finrite which she promised I would receive it within 3 working days, it's over a month and still nothing was sent.

Worst service ever