Worst CUSTOMER SERVICE Finrite

HORRIFIC CUSTOMER SERVICE : January 2019 I purchased a Connex Laptop from Foschini Shelley Beach and took out an INSURANCE Cover on it. In September 2019 the charging point stopped and I took it in the the Store which was forwarded as a claim to Finrite Insurers which services the electronics for the TFG Group. The male CUSTOMER service Consultants have rude, arrogant and hostile attitudes. initially I was told my notebook only had 6 months warranty yet it was 1 year.apon enquiring I was informed I should not have sent it to them but claimed another from the Store to being told my claim was rejected as I had cancelled by Policy etc. what a Mayhem .Finally all the arguing over days n weeks I was finally told I must go to the Store as the Store code was required to replace my notebook as it's under warranty n the notebook could not be repaired. the following day I go to the Store which is in another town .NIGHTMARE.began....the Store consultant contacted Finrite and I was informed they cannot replace it as they haven't made a decision. I was livid...i spoke to this male agent who was unsure what to say to me.he informed me that his supervisor stated I must claim from the SERVICE provider or Connex as it's under warranty. Unbelievable ...i refused totally to be pushed around and sent on a wild goose chase ' I was refused to speak to the team leader Justin again.Finally I was told to await an email at the Store authorising a replacement. I awaited this 'so called email' twenty minutes later none arrived. I noticed a missed call from Finrite. I called and asked for the initial male agent by name however I was informed that he is busy. this male agent named Tony was an abrupt arrogant and so rude. I narrated the issue only to be cut short each time and requesting to speak to the Store consultant...he was reprimanding her for allowing me to speak to them directly etc. I was infuriated .the poor store consultant was just doing her job unlike them......DESPICABLE COMPANY AND CLAIM CONSULTANTS.....Tfg is a great Retail Company but to be associated with dishonest Insurers that lack respect for their customers should be taken into review.