Worst customer service

This company has the poorest customer service I have ever experienced. I have sent my phone in for repairs on the 16 March 2018. To date every correspondence I have had with Finrite has been due to me calling them. It has been a month and a half now, and I still do not have a phone which I am paying almost R800 (including insurance) a month for. I first had to call them only to to learn I have to pay and excess, which was paid immediately. Then I had called them to find out the status of my phone, only to learn it was still with the repairing company and will be getting fixed. A week later I called, then they indicated that I have to choose a new phone, which took two days just to get a list of available phones. I have selected the phone, and received a tracking number on Tuesday (24 April 2018), however I have not received anything, nor can I locate the delivery on the courier website. What I have learnt from this experience is not to use telkom insurance again.