Worst client service ever

<p>I booked my phone in by telkom key west on the 13th of may 2017 for a screen replacement. Its been almost 2months now and i still haven't received my phone back from the phoned them on Wednesday 5th of July 2017 the guy told me i will get it by Friday this week. Went into Telkom today and still have not received my phone back from them how long does it take to fix a screen they don't phone you to let you know your phone will be a week or more away from finish i paid my excess fee of R1000 more than 2weeks ago and they never send me an email to tell me that there will be a fee . Never ever use this place for any insurance. Will stop my insurance as soon as my phone is back </p>