Worst cellphone insurance

My phone has been faulty since April 2015 2 months later it was returned to me and I had to pay an excess of R350 only to find out that phone still had the same problem and now the power and volume buttons were missing from it. It was sent back again for repairs 15 June 2015. They have the worst call centre ever every time I phone its the same update 'Phone is with repairs we will send them an email' on top of it they do not issue reference numbers. I would not recommend this insurance to anyone, I'm still waiting for my phone to be returned to me, hoping to get it back before Christmas.<br>