Worse than bad service

<p>on the 22 april 2016 i joined a game cellphone insurance. because of i wanted to have a peace of mind should i loose my phone. On the 1 September 2016 i was ****** and they took my cellphone. i filed a claim and on the 08 September i paid the excess amount after paying the excess amount i called (the phone was answered by Ridadzu) to find out if they found the receipt they confirmed and promised me my phone on monday. on monday i called (terren answered this time) she informed me that i will receive my phone on the 19 of september. I dont want to lie i got angry and i informed them that im mloosing business as their are busynot giving me my phone. i requested to speak to someone superior and they said its patrick. every time i requested to speak to patrick he is never available, or busy handling a query, than i start to wonder if does that patrick even exist? if he does exist, does he really know his job description? or they have so many claims that are not paid out that he has to deal with? As im writting this complaint i havent received my phone. i have been informed by Bianca that im going to get my phone by the end of the week. that would be the 23 September 2016. Yet they say it takes 3 to 5 working days to get your phone after you have submitted the requred documents. Im so dissapointed at Game Store, together with Fin rite. I dont think they value us as their customers. Just for your own information i have lost about 20 and counting Customers just in 2 weeks all thanks to Game store and Finrite.</p>