Worse service ever!

<p>Finrite insurance doesn't care about their own commitment, let alone their clients concerns. </p> <p>I have been waiting for over 5 weeks for my phone to be replaced after my claim has been approved and that I have since paid my excess fee for R1000. I tried several times to speak to the manager of the call-centre, but she would simply ignore my calls. </p> <p>Most insurances would charge you less, with no excess fees and still let you replace your own device, but with this Finrite Telkom insurance, it's not the case, </p> <p> </p> <p>Here are two emails:</p> <p> </p> <p>""</p> <p>Good afternoon Finrite,</p> <p>I believe to not receive an appropriate treatment from your insurance. I had a claim about a month ago, which was approved since over 3 weeks back. To my surprise, up to date I haven't received a tracking which normally take 5 to a maximum of 7 working days. <br />I feel like a I am being fooled around, every time I call the blame has been put towards your supplier, a style that I believe to be less professional.</p> <p>Can someone tell me the way forward from here since obviously your supplier is not reliable.</p> <p>I, today requested the last conversation I had with one of your agents to be emailed to me. Please make sure she does so. Here's my last call Ref: Name: Terryann, Date: 01June2017 & Time: 11:30'.</p> <p>Waiting impatiently.</p> <p>Maya <br />ID: <br />Contact: 07-----""</p> <p> </p> <p> </p> <p> </p> <p>""It's now been over a month that I have been waiting for your the so-called "tracking No" in order for my iPhone7 to be replaced. Every time I call you guys give me a new story, blaming it all on your supplier that has absolutely nothing to so with me. <br />On top of that all, NO ONE gets back me with a feedback though I get promises from agents I speak with. I do have references to most calls I made, I'd like to request once more a copy of phone calls I made to you. Your service level is the worse I've ever received. <br />Here's my ID No: ----<br />Contact: 07-------""</p>