Worse customer service ever

I insured my cell phone with Markhams South Gate and their underwriters are Finrite. I lodged a claim for a damaged phone in September 2014 and had to write a motivation for the claim to be processed, which Markhams South Gate did on my behalf. A follow up was done in November and December whereby Finrite advised they will escalate the claim and re-escalate. They were advised if they cannot fix the phone it must be replaced. Six (6) months later and still paying insurance premiums nothing was done from their side. The team leader Quinton advised they do not have a turnaround time to process a claim. It's frustrating waiting and waiting and waiting on nothing and not having a phone. <br> The store (Markhams) contacted me and also advised they're having difficulties with finrite in lodging the claim. The consultant Calvin, who was very helpful and kept me updated with the process at all times. Markhams advised that they will close the claim and replace my phone from the stores side. Thank you Markhams South Gate for replacing my phone. I have cancelled that insurance and don't advise anyone to use finrite insurance. <br>