why are they called insurance companies if they can't insure us?

<p>Finerite insurance company have met delivered on their claim,my friend has paid all the fees needed but still the company has not come through even though the claim says that, they will deliver after 7 working days,it has been 3 months since the payment..please help</p> <p> </p> <p>Reference number (TC001480)</p> <p>Company name (Finerite insurance)</p> <p>Lindokuhle Shandu contact Number ( ********** )</p>