Why am I made to suffer because of Finrite system error

<p>My name Kabelo Mabotja Acc no. ********** ********** 44545 I ensured my SONY M4 Aqua phone with Finrite Administrators at Edgars store 2-3 years back. early in january my phone accidentally fell on a flight of stairs and the screen cracked. knowing that my phone is ensured I then took it to Edgars Lakeside Benoni store to be repaired. After weeks of no feedback I decided to go to the store to find out how far they were with my phone and was told the phone was not back, the store assistant called Finrite and was told my phone has not been fixed because the insurance was cancelled. I requested to speak with the consultant and he confirmed that my insurance was cancelled, I asked who cancelled it because I did not cancel my insurance and he insisted it was me who cancelled it , i requested the recordings of me giving such instruction to cancel and was told they will be emailed to me in less than 48 hours. a week passed with no recordings forwarded to me or a call made to me so I took it upon myself to call them and was told that I DID NOT CANCEL the insurance however THEIR SYSTEM DID. So now because THEIR system cancelled my insurance without my consent or instruction to do so I am told my phone cannot be repaired. </p> <p> </p> <p>How can it be my fault that THEIR system cancelled my insuance and I am made to suffer? Why am I made to suffer because of Finrite system error? To this day my phone is not repaired and still with them and that phone I have been using to generate income now i am being inconvinienced</p>