We pay insurance for the sole purpose of knowing our assets are taken care of in the event of accidents such as muggings. Please, as a company, do what it is you set out to do and stop making people do the roundabout for what they're paying for.

This isn't the first but second time I have experienced absolute unprofessionalism from Finrite Administration, Telkom insurance.

First instance, my sister and I sent our phones in for repairs and to our surprise, it took an entire 5 weeks to bring back our phones. Mind you, my phone only had cracks on the screen and the camera, my sister's phone had water damaged, we called and they informed us that they'll be giving her a new phone instead in 5-7 working days, a week and a half went by and nothing. We called them again, and they told us that they're waiting for an email with proof of payment for the access fee, which was already sent multiple times. 5 whole weeks with no phone imagine.

Second instance, I was ****** on the 18th of May 2019 and a call was made to make a claim on the 23rd of May 2019. It's now the 24th of June, I'm still getting "there is no claim because we waiting for documents to be sent",,,,whereas the documents have been sent 4 times already. Whenever we make a call, a different person answers but still somehow tell us the same thing "there's no claim". I am beyond furious with Telkom and Finrite. I regret making the decision of staying with you selfish people. Your agents aren't helpful at all, one would swear their job is to actually make sure claims are denied or make sure they're delayed if they're being processed. The current claim I want to be processed hasn't even gotten to the point of having a reference number and it's already been a month and a few days, highly disappointing.