Waiting two months for a new phone

<p>I’ve reported a lost phone almost two months ago (29/03/2017). I have been calling almost everyday for the past 4 weeks only to hear the same story, “The case was escalated to the underwriters and we awaiting feedback from them. We will get back to you soon as we received word from them”. Nobody ever got back to me or informed me of how far the matter is. I have paid Telkom my full monthly amount (including insurance) even though I haven’t received any service from them as I have no phone. For the past month I've been requesting to speak to a supervisor or a manager and I always get told that the supervisor is away on leave or in a meeting. I've spent almost a R100 on calls to Finrite and waiting on the phone for assistance which I anyway do not receive when an agent answers the call. How is it that I'm required to pay for something I am not receiving?? This is the reason why I took out insurance. So that if I lose my phone I won't have to keep paying for a phone I do not have. But that is exactly what I'm doing now.</p> <p> </p> <p>Can someone please help me? I do not want to have to go through all the legal trouble of having to pay for a service I'm not receiving.</p>