VODACOM/FINRITE - REFUSAL TO HONOUR INSURANCE CLAIM

GOOD DAY With reference to my first Complaint regarding Vodacom I would like to add the following to reiterate the bad service once again, this time, including their Insurance Company Finrite. I claimed on the Insurance that I have through Vodacom for one of my phones that were ****** out of my office, I was informed by the Vodacom employee that I spoke to that when you have an insurance on a phone and you replace the sim card the insurance is no longer valid. I was not told when I took out the insurance that if I remove and replace the sim card that the phone would no longer be insured, I have been paying the insurance on these two phones from the day I bought them and that is now nearly 3 years ago, I get this little message every month on my phone telling me that my Vodacom Insurance will go off on that specific date. I have not once missed a payment on my insurance and I have never claimed on this insurance, now that I want to put in a claim I get told I cannot do so because I changed the sim card. I then asked the Vodacom person to please give me the insurance Company name and contact details, I sent Finrite Administrators (Pty) Ltd an email on the 30th April 2021 informing them of what the Vodacom person told me and could they please assist – contact me to sort this problem out. I GOT AN AUTOMATED RESPONSE BACK FROM THEM: 30/04/2021 Grace Bronkhorst 4/30/2021 11:53:00 AM Dear Customer,

Thank you for making us aware of your complaint and a ticket has been created. One of our Vodacom Customer Experience Agents will contact you to assist with your query. (Usually within 48 hours). Thank you for your patience. Should you have any queries, please feel free to contact the writer hereof. Kind Regards, Info & Complaints Finrite Administrators (Pty) Ltd Building 3, Constantia View Office Park | Hogsback Avenue, Quellerina. P O Box 22524 | Helderkruin | 1733 t + ***4 | f +***0 www.finrite.co.za

I sent another email to Finrite on the 12th May 2021 asking them when they plan to respond on the original email sent the 30/04/2021 and once again I got an automated reply: You received this message as you have been added to copy of the request #9287. To add new comments, reply to this message.

So yes once I get this sorted out, I hope, I will definitely be changing my service provider and I will tell all my family and friends about the bad service I have received.

Erica-Ann