Vodacom Soneike

When I open my contract I was asked if I want insurance as it was a new phone and expensive I asked the consultant to give me insurance.I signed for insurance a few months later my phone got ****** I then went to Brackenfell police station to open up a case.I then took the case number to Vodacom Soneike and was told by the store manager that the consultant was fired and that she did not activate my insurance although I sighed for it and should him my signature on my contract documents.He then told me that he could not do anything about my claim.I then had to take out another phone and I am now paying for two contracts and only using one. I am not happy with this please can you explain to me why I'm paying for this when I was not the person that did the activation and have to bare the consequences this problem.

Finrite's reply :Good day Please note if the consultant never activated the insurance the error lays with the store, We cannot do anything from our side

Regards, Finrite